By default, Leverly has a duplicate check enabled. If an inquiry is received with the exact same phone number during the same business day, S2L will not generate a call for the additional submissions.
You have the capability to adjust our duplicate check if you’d like the system to look at a field different than a phone number. We can use the following fields to check for duplicate submissions:
- First Name
- Last Name
- Primary Address
Alternatively, you can disable the duplicate check altogether.