Ways to remove leads from the queue

There are 3 ways to remove leads from the queue:

1) Manual Removal

Manually remove the parked leads from the ‘Parked Calls’ page on the Leverly Dashboard. 

See the steps below:

1. Log into your Leverly dashboard. Once in the dashboard, there is a menu bar on the left side of your dashboard. Select ‘Parked Calls’.
2. All parked leads are located on the page under the title ‘Parked Calls’. You may search for a lead based on their name or phone number on the search bar on the right side of the page.
3. To remove a lead from the queue, simply select the call’s corresponding cross icon on the far right column
4. After selecting the cross, a pop-up will appear asking, ‘Are you sure you want to delete this row?.’
5. Click on the ‘tick’ icon.

No additional call attempts will generate for this lead.

2) Stop Post

Set up your CRM system to trigger a POST to Leverly when a specific action is taken. For example: if your representative selects the status ‘Contacted’, your CRM system will trigger a post to Leverly, which will automatically remove the lead from the parked calls list.

 To set this up, send us an email at hello@leverly.com.

3) Key Press Removal

This allows you to decline and remove a call from the queue in real-time by pressing 86. Click here for IVR prompts.