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How Does Route Call Based on the Leads Time Zone?

There are two options available to ensure that your leads are called during normal business hours in their respective timezone:

  1. Route calls based on a specific field that is captured on your web form. Speak2Leads can assign a timezone to each field value that is captured.

    For example, you may capture the lead’s region on your web form. Speak2Leads can then assign a timezone to each region listed on your form.

    Field name = ‘Region’
    Field value = ‘Eastern’
    Timezone assigned will be EST
  2. Update your S2L routing schedule hours to a time frame that would universally work for most timezones. We recommend business hours that run from 10 AM – 7 PM Central time, which would ensure that leads in the Pacific timezone don’t receive calls before 8 AM and leads in the Eastern timezone, don’t receive calls after 8 PM.
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