Lightening fast reporting will provide actionable insights you need to improve your metrics and optimize your resources. Track and analyze performance using S2L’s sleek, simple, and intuitive dashboard.
- Overview, Insights, and Group Performance reports of total inquiries, calls, connectivity rates, performance rates, and average speed to lead.
Track representatives’ performance by representative groups and lead conversions through the Rep ID and Call Disposition features.
- Filter Data by date range, Group, routing parameters, or attempts
- Compare results between two date ranges
- View a log of every S2L call generated with inquiry information, lead performance, and call results
- Export call activity for your records or further analysis
- With intelligent routing, you can route your phone calls based on your business rules by creating rep groups
These are the routing parameters you can use:
– Nature of inquiry
– Business hours (specific hours: open all day; closed)
– Lead Type (Fresh inquiries, Reattempts, After-Hour Leads)
– Client-side routing available if the rep’s phone number is passed with each inquiry
Manage business rules by configuring phone numbers, hours, and call delivery options.
- Monitor and manage active calls and parked call queue
- Access Call Recordings
- Manage users and roles